Return / Exchange Policy:
Our return / exchange policy is very simple. If the item we sent you is defective when you received the shipment from us (NOT AFTER USE), you can report to us by email for return / exchange / refund arrangement.
Request(s) for return or exchange and report(s) of missing or damaged part(s) must be received within 7 days of your receipt of merchandise(s). We reserve the rights to entertain requests received thereafter.
Returns for non defective products are not accepted without prior authorization from Aerialpixels.com Authorization for non defective returns is considered on a case by case basis by Aerialpixels.com If a return is authorized it will be subject to a restocking fee of 15% to 20% depending on the state of the product returned. Any shipping fees paid will not be refunded. All requests regarding non defective items must be made within 15 days of delivery.
Items returned must be in as-new conditions with the packing slips, manuals, accessories and all other items intact in original packaging. Returned merchandise must be received from our customer before we will process and ship out any replacement. All merchandise should be returned to us by shipping carriers with safe method which provides proof of shipment (just in case your item does not reach us. so you can check with your local shipping carrier.) We will not responsible for the lost of returned merchandise in shipping.
Shipping and handling charges for all orders are non-refundable. Customer will be responsible for the return shipping cost to send return back to us. For returned merchandise that is found to be genuinely defective, we ship out replacement at no cost in the U.S.* (we pay for the replacement shipping cost) and will not charge additional shipping and handling fees.
We reserve the right to return merchandise to its customer and not refund money, if we in our opinion deem that the merchandise has been used, crashed, abused, misused or modified in any form, or has been damaged by water, dust, or other contaminants.
All DIY (Do It Yourself) products are not refundable.
Warranty claims* will NOT be processed without a completed RMA form
Please log in to your account click on your order.
Products with warranties will display a create RMA button.
Please click on this button to create a RMA.
If you do not see a RMA link, the product is not eligible for warranty or the warranty is expired.
If you need further information regarding returns on specific products please don’t hesitate to contact us.
Limits Of Responsibility
We accept no responsibility for crash damage. It is impossible to determine for certain whether crash damage was the result of a radio system failure, pilot error or user error. We accept no responsibility for crash damage occurring during the use of a radio controlled model. We accept no responsibility for improper installation of our products. Electrical polarity MUST be properly observed in hooking up electrical components. Fuses must be used with all electrical components where indicated (example: speed controllers). We accept no responsibility for damages occurring to imaging equipment used in conjunction with any of the gimbal products sold.
Disclaimer and Limitation of Liability as to Products Sold
Aerialpixels.com LLC makes no representations or warranties, either express or implied, of any kind with respect to products sold on the Aerialpixels.com site. EXCEPT AS EXPRESSLY STATED HEREIN, Aerialpixels.com LLC expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. By placing an order, you agree that, Aerialpixels.com LLC will not be held liable for any loss or damage using a product sold by Aerialpixels.com LLC In no event shall Aerialpixels.com LLC, or its employees and representatives be liable for special, indirect, consequential, or punitive damages related to product sold.
By placing an order, you also agree that, under no circumstances whatsoever shall Aerialpixels.com LLC be liable to the buyer for any loss or damage whatsoever (including but not limited to loss of profit or the loss of any other form of financial or non-financial benefit; loss of use of or damage to any property; work stoppage; any special, indirect, incidental or consequential loss or damage; costs; expenses; and other claims for compensation), arising out of or in connection with the sale of any Aerialpixels.com LLC product.
Aerialpixels LLC, is not affiliated or associated with or endorsed or sponsored by ARRI Group, Blackmagic Design, Red.com, Panasonic, Sony, Canon, DJI. Aerialpixels LLC, has no right or claim to any ARRI Group, Blackmagic Design, Red.com, Panasonic, Sony, Canon, DJI trademark.
Remote controlled products and accessories can be very dangerous. Please read the operating manual before use. We have no control over the correct use, installation, application, or maintenance of our products, no liability shall be assumed nor accepted for any damages, losses or costs resulting from the use of the products. Any claims arising from the operating, failure or malfunctioning etc. will be denied. We assume no liability for personal injuries, property damages or consequential damages resulting from our products.
If you do not agree to the above terms and conditions please do not purchase any of our products.